If the purchase was non-accidental and the process was successful, items bought in our games (in-app purchases) are non-refundable, except in some specific cases where an exception might be made.
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Android
Refunds on Google devices:
If your purchase is not older than 48h, you can request a refund directly through the Google Support.
If your purchase is older than 48h, please contact us with your User ID and a screenshot of your order receipt. The transaction ID ("GPA.1234-1234-1234-12345") must be visible on the screenshot, otherwise we won't be able to assist you. You can find all your purchases made on Google Play in your Order History.
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iOS
Refunds on Apple devices:
For purchases made on an iOS device, we have no authorization to handle refunds on your behalf. Please contact the Apple support directly and explain your case.